Shipping Policy

Unlike traditional retail, our products are printed to order. When you place an order, we begin the manufacturing process specifically for you.

Production time: please allow 3–7 business days for your order to be printed and prepared for shipment.

Peak seasons: during holidays or high-demand periods, production may extend to 10 business days.

Shipping charges are calculated and displayed at checkout in several tiers depending on location and weight.

Domestic (USA): typically arrives 3–5 business days after the production period.

International: typically arrives 10–21 business days after production, depending on destination and customs. Delivery dates are carrier estimates, not guarantees.

Once your order ships, you'll receive an email with a tracking number. Please allow 48 hours for tracking to activate in the carrier's system.

The Salty Pigeon Mail Co. is not responsible for customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the customer's responsibility.

Please double-check your address at checkout. We are not responsible for orders shipped to an incorrect customer-provided address. Orders returned for this reason will require customer-paid re-shipping.

The Salty Pigeon Mail Co. is not liable for products damaged or lost during shipping. If your order arrived damaged, please contact the carrier to file a claim and save all packaging materials and damaged goods before filing.

Items from the same order may ship in separate packages so they reach you as quickly as possible. Please check your tracking information for multi-shipment fulfillment.

Questions about your order? Reach us at vicki@thesaltypigeon.com — we typically respond within 24–48 hours (Monday–Friday).