Return & Refund Policy

Since all products are manufactured only after an order is placed, we do not accept returns or exchanges for change of mind or incorrect size selection.

Before completing your purchase, please: review our size guides, double-check your design/color choices, and verify your shipping address.

We want you to love your purchase. If your order arrives damaged or with a manufacturing defect, we will make it right.

Reporting period: within 14 days of the delivery date.

How to report: email vicki@thesaltypigeon.com with your order number and clear photos of the damaged item and packaging.

Resolution: once verified, we'll send a replacement at no cost or issue a full refund to your original payment method.

If tracking shows delivered but you haven't received it: check with neighbors or your local post office first, then contact us within 7 days of the marked delivery date.

For packages lost in transit (no delivery update for 15+ days), we will initiate a carrier claim and arrange a replacement.

Approved refunds are processed automatically to your original payment method. Please allow 5–10 business days for your bank or card company to post the refund.

Because we fulfill quickly, cancellations are only possible within 2 hours of ordering. After that window the item has likely entered production and cannot be canceled.

Items returned without prior communication with our support team; items damaged by the customer (improper washing, wear and tear); orders with incorrect customer-provided addresses.

Email vicki@thesaltypigeon.com — we typically respond within 24–48 hours (Monday–Friday).